Last Updated: 19 SEP 2025
1. Introduction
Raintree Student Living Pte. Ltd. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.raintreestudentliving.com] (the “Site”) and use our services.
By using our Site and services, you consent to the data practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, nationality, date of birth, passport number, Student Pass details, emergency contact information.
- Booking and Payment Information: Rental application details, payment history, bank account or credit card details (processed through secure third-party payment gateways).
- Technical Data: IP address, browser type, device information, pages visited on our Site, and cookies (please see our Cookie Policy for more details).
- Communications: Records of your correspondence with us via email, contact forms, or WhatsApp.
3. How We Use Your Information
We use your information for the following purposes:
- To process your rental application and manage your tenancy agreement.
- To communicate with you regarding your booking, inquiries, and our services.
- To process payments and send you receipts.
- To provide customer support and respond to your requests.
- To send you important updates regarding your stay or our policies (administrative messages).
- To improve our Site, services, and marketing efforts (with your consent where required).
- To comply with legal and regulatory obligations in Singapore.
4. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our business, such as payment processors, IT service providers, and legal advisors. These parties are contractually obligated to keep your information confidential.
- Government Authorities: When required to do so by law, such as to comply with a subpoena or similar legal process.
- With Your Consent: For any other purpose, we will obtain your explicit consent.
5. International Transfers
As we cater to international students, your information may be transferred to and processed in countries outside of Singapore. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Data Security
We implement a variety of security measures, including SSL encryption on our Site, to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
7. Your Rights (Under Singapore’s PDPA)
You have the right to:
- Access and receive a copy of the personal data we hold about you.
- Correct any inaccurate or incomplete personal data.
- Withdraw your consent for the collection, use, or disclosure of your data, subject to legal or contractual restrictions.
- Request the deletion of your data, upon termination of your tenancy and after any legally required retention periods.
To exercise these rights, please contact us at [[email protected]].
8. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Cookies
Our Site uses “cookies” to enhance User experience. You can choose to set your browser to refuse cookies, but this may limit your ability to use some parts of our Site.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:
Email: [email protected]
Mailing Address: 10 Beng Wan Road #01-03. Singapore 339842.